Help! It Broke!

Home Up G50 Scale G100 Scale D55-D125 Scales M50 Scale D500 Scale Help!  It Broke! Contact Us Gemscale Technology

Some problems can be solved simply, some are more thorny. The purpose of these pages is to help you to diagnose the problem, and to get you directions for returning a sick scale to us so that you can get it back as soon as possible. If you can measure your stone, we have a Carat Calculation Page you can use in the meantime.

What symptoms do you see?

Go! I push the button, but nothing at all happens
Go! I can't get any Numbers
Go! I get some Numbers, but they are not consistent. They drift or jump
Go! I get stable Numbers, they're just not the right ones
Go! Other Questions about my scale, including mechanical case malfunction and Customization
Go! I had problems and removed the back. Now, which knob does what?

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